Afterpay / Clearpay Disputes
Afterpay (Clearpay in the UK) has a distinctive dispute management flow compared to Card Schemes. Read more about handling Card disputes.
A dispute occurs when a shopper contests the legitimacy of a payment. When Airwallex receives a dispute notification from Afterpay, we promptly inform you via email and/or webhooks. You can access all relevant details of the dispute, including its cause, directly within your Airwallex account through the web interface (web app) or via the API API. While Airwallex provides comprehensive support to guide you through the dispute resolution process, it's important to note that Airwallex does not have a direct impact on the final decision. To better navigate the dispute resolution process, we strongly advise you to review the section on understanding disputes.