Refunds

You may refund a Payment Intent that your buyer has paid for before at any point after it has been successfully captured. This enables you to return the funds to your buyer

Note

Have you received an RFI (or Request for Information) for a specific transaction or your Buyer has issued complaints about your product? You can use a Refund to avoid costly chargebacks. Have you already received a chargeback for a specific intent? In this case note that the chargeback amount has been already deduced from your balance and returned to the Buyer by the Issuer Bank.

In order to perform a refund you have several options, either one partial refund, multiple partial refunds or one full refund are possible. You are not allowed to refund more funds that you initially collected from your buyer.

You need to follow the below process:

Use the POST /api/v1/pa/refunds/create endpoint to make a refund. Provide the payment intent you are refunding, the reason and the amount (if not the full amount). You will receive a synchronous response to inform you the request has been taken into account.

Shell

After we have successfully processed your refund, we will send you a webhook notification to inform you about the refund result.