Reverse split funds
When a refund or dispute happens, there would usually be a need for rebalancing the revenue shared between the Platform account and connected account as a reimbursement to the party who bears money loss.
To reverse the funds that have been split out, use FundsSplitReversal to specify the amount as well as the FundsSplit that you are targeting. You may create and add multiple FundsSplitReversal to one single FundsSplit.
- Initiating
FundsSplitReversalis not a prerequisite of initiating a refund. It is up to you to decide whether or not to reverse the previousFundsSplitand when to reverse the split. - For more details on how to refund a payment, you can refer to our refund guidance.
- For more details on how to manage a dispute, you can refer to our dispute guidance.
- Please note that when the payment was collected on behalf of a connected account, you would need to specify the account ID of that account with the
x-on-behalf-ofheader in the refund/dispute API request.
There are also two ways to reverse the split funds that should be taken into account following the payment processing model that you adopt:
a ) When you collect payments on behalf of connected accounts , funds have been split into your platform account. To better help the connected account manage the subsequent processes like refunds and dispute handling, the funds should be reversed from your platform account and back to the connected account.
b ) When you collect payments directly , funds have been split to connected account(s). To better help the platform account manage the subsequent processes, funds should be reversed from the connected account(s) and back to the platform account.
You must ensure that the platform or connected account has enough funds to perform the reverse split funds operations.
The following sections provide a detailed overview of those sets of API calls and specific details are structured depending on the model required for the Platform.
Normally the amount that could be reversed cannot exceed the original amount that has been split out. If you need reversing higher amounts, please reach out to our support team for more information.