Provide Fraud Feedback

The Fraud Feedback API API empowers you to directly enhance Airwallex's fraud detection capabilities. By providing real-time feedback on transaction classifications, you contribute to more accurate fraud detection, tailored to your specific transaction patterns.

Key Benefits:

Improved Accuracy: Help Airwallex's fraud detection engine learn from your feedback, reducing false positives and negatives.
Enhanced Customer Experience: Minimize disruptions caused by incorrect transaction declines.
Proactive Fraud Prevention: Instantly report unauthorized activity to prevent further losses.

How to Provide Fraud Feedback:

The API allows you to provide two feedback types: AUTHORIZED_BY_CARDHOLDER and NOT_AUTHORIZED_BY_CARDHOLDER.

Reporting Authorized Transactions

The primary purpose of AUTHORIZED_BY_CARDHOLDER is to provide feedback when a legitimate transaction has been declined or received a fraud warning.
Reporting transactions as AUTHORIZED_BY_CARDHOLDER will allow the cardholder to successfully retry the second transaction within a reasonable amount of time with the updated fraud controls.
If you have mistakenly marked a transaction as authorized, promptly submit a follow-up report with NOT_AUTHORIZED_BY_CARDHOLDER. This will block the card, preventing further unauthorized use.

Reporting Unauthorized Transactions

The primary purpose of NOT_AUTHORIZED_BY_CARDHOLDER is to provide feedback when a fraudulent transaction has been attempted.
Reporting a transaction as NOT_AUTHORIZED_BY_CARDHOLDER immediately blocks the card, preventing any further transactions and mitigating potential losses.
If you have mistakenly marked a transaction as not authorized, you must contact Airwallex’s Customer Support to unblock the card.

Transaction and Card Status Overview

Transaction Type	Card Status	`AUTHORIZED_BY_CARDHOLDER`	`NOT_AUTHORIZED_BY_CARDHOLDER`
Blocked Transaction	Active / Inactive	Unblocks the next transaction made within a reasonable amount of time. Card status changes to Active.	Blocks all future transactions. Card status changes to Blocked.
Blocked Transaction	Blocked	All future transactions remain blocked. Card status will stay as Blocked unless Support is contacted.	All future transactions remain blocked. Card status will stay as Blocked unless Support is contacted.
Successful Transaction	Active	Transactions continue to succeed. Card status remains Active.	Blocks all future transactions. Card status changes to Blocked.

Important Note: Card Blocking

A card can be blocked due to a reported NOT_AUTHORIZED_BY_CARDHOLDER transaction, a follow up correction of an authorized transaction, or due to Airwallex's fraud engine detection.