Handle RFIs
Learn how to handle additional requests for information (RFI) to successfully complete the connected account activation.
Handle additional information requests for KYC
Handle KYC RFI
After you submit your connected account for activation, Airwallex might request additional information (RFI) to successfully complete the account activation.
Airwallex provides multiple options to handle additional information requests for KYC. If you already have the required information, we recommend that you manage KYC RFIs in the Connected Account Console.
KYC RFI handling through Connected Account Console is only applicable to business accounts. For individual accounts, you can use other options to manage KYC RFIs.
Find accounts with KYC Request For Information (RFI)
When Airwallex requests additional information for a connected account, an email will be sent to the email addresses provided by you (the platform). You can click the button in the email to view request items and provide additional information in Airwallex Connected Account Console.
The Connected Account Console helps you monitor the status of your accounts proactively. You can click ‘Needs attention - Request for information’ in the Connected Accounts overview page to quickly filter for accounts requiring additional information.
Respond to KYC RFI on behalf of connected accounts
If you already have the additional information needed by Airwallex, you can submit the information on behalf of your connected account in the Connected Account Console.
Track KYC RFI progress of connected accounts
You can check the RFI status using the RFI detail page. The request and response activity thread helps you to understand what has been provided to Airwallex and the review result by Airwallex.
