Connected Account Console (Beta)
As a platform, you can use Airwallex Connected Account Console to manage your connected accounts. Contact your Airwallex Account Manager to access the Connected Account Console.
Get started
To use Connected Account Console, an Admin or Owner will need to assign relevant team members with the Platform Analyst role. This role is for users who need to view and manage connected accounts.
View accounts
The Connected Accounts list page provides multiple ways to view your connected accounts. All accounts are displayed on this page, and you can filter by account status or other attributes. To find a specific connected account, you can search by account name or other criteria.
You can also customise the columns displayed by clicking the Settings button.
You can download a CSV list of accounts (a maximum of 10,000 records at a time) by clicking the Export button.
Account status badges
Account status badges provide a quick way to understand the overall status of an account.
| STATUS | MEANING | NEXT STEPS |
|---|---|---|
| Pending | The account has been created, but not yet activated. | Click into ‘Account detail - Profile tab’ and check the account status details for more information and required actions. |
| Active | The account is in good standing, though additional information might be required during ongoing KYC review or for specific transactions. | Check if there is any RFI requiring a response, otherwise no action is needed. |
| Frozen | The account is temporarily frozen due to risk or other reasons. Frozen accounts cannot transact. | Contact Airwallex if you think it is frozen mistakenly. |
| Dormant | The account has no transaction activity for a long period of time. Subsequent transactions from this account will undergo risk review. | Contact the customer to understand more. |
| Closed | The account is closed by your request, or by Airwallex. | No action needed. |
| Rejected | The account was unable to be onboarded by Airwallex. | Contact Airwallex to learn more about the case. |
Respond to KYC RFI
Airwallex might request additional information (RFI) to successfully complete the activation of new accounts or ongoing review of existing accounts.
If you already have the required information, you can submit it on behalf of your connected accounts in the Console.
KYC RFI handling through Connected Account Console is only applicable to business accounts. For individual accounts, you can use other options to manage KYC RFIs.
