Terms & Policies
Fee Schedule (Non UK or Switzerland Customers)
Last updated: 28 Oct 2024
The following fees and charges apply with respect to Non UK or Switzerland customers of Airwallex (UK) Limited.
FX Conversion Services, Payment Services and Collection Services
Description | Standard Fee (GBP) |
---|---|
FX Rates* | |
Customer Mark-Up / Margin (AUD, USD, HKD, CNY, JPY, EUR, GBP, CAD, CHF, NZD, SGD) | 0.50% |
Customer Mark-Up / Margin (MYR, IDR, KRW, PHP, THB, VND, INR, NPR, PKR, BDT, TRY, LKR) | 1.00% |
Customer Mark-Up / Margin (Other Currencies) | 1.00% |
FX Quotes** | |
1-Minute Quote Validity | 0.02% |
15-Minute Quote Validity | 0.08% |
30-Minute Quote Validity | 0.10% |
1-Hour Quote Validity | 0.12% |
4-Hour Quote Validity | 0.20% |
8-Hour Quote Validity | 0.25% |
24-Hour Quote Validity | 0.30% |
Collections | |
Global Account Creation Fee | £0 |
Global Account Receiving Funds Fee | £0 |
Payments | |
Payments in CNY | 0.10% |
Local Payment Fee (incl. BPAY and FPS) | £0 |
SWIFT (SHA) Payment Fee (incl. RTGS and FedWire)*** | £10 per payment |
SWIFT (OUR) Payment Fee*** | £20 per payment |
Other Fees & Charges | |
Account Opening Fee | £0 |
Monthly Account Fee | £0 |
Break Costs | Varies |
API Integration Set Up Fee | To be advised. |
Notes:
Effective 29 May 2024: For FX Conversions in Major Currencies that are required as a result of amendments or cancellations, the above FX margin will apply. For currencies other than the Major Currencies (which cannot be held in the Wallet), the FX margin applied to the original conversion will be used.
* The customer mark-up / margin will be included as the FX Exchange Rate that is used to convert one currency for another currency. If any currency is not listed, it will be treated as an “other currency”.
** The Quotes mark-up / margin will be included in addition to the customer mark-up / margin in FX Rates as the FX Exchange Rate that is used to convert one currency for another currency. This feature is only available for customers on API version 2024-06-30 or later.
*** SHA: Both the client (sender) and beneficiary will pay fees to the sending bank i.e. fees for the outgoing transfer. Beneficiary will receive the amount transferred less the intermediary banks' fees.
****OUR: The client pays for the wire transfer fees charged by intermediary banks.
Cards
Description | Standard Fee (GBP) |
---|---|
Cards¹ | |
Employee Cards | £5.00 per active Employee Cardholder³ per calendar month |
Expenses² | |
Employee Cards | £5.00 per active Employee Cardholder per calendar month |
Automatic conversion fee until 20 November 2023*** | 0.5% |
Automatic conversion fee as of 20 November 2023 | 1.00% |
¹This fee is applicable to: customers who have not created any Employee Cards prior to 6 April 2022. Excludes the first five Employee Cardholders and will apply to Cardholders 6-50. Cardholders in excess of 50 will require negotiated pricing.
²This fee is applicable to Airwallex customers who created at least one Employee Cards prior to 6 April 2022. While Expenses is activated, this fee will apply in respect of each active Employee Cardholder. Excludes the first five Employee Cardholders.
³An Employee Cardholder is active if they have been verified and has an Employee Card that has not been cancelled or has not expired during the relevant month.
*** Automatic conversions allow you to spend on your Card if you don’t hold sufficient levels of the currency you are trying to spend with, but you hold sufficient funds in your home currency to cover the transaction. This is an optional feature.
Automatic conversions use your home currency to help prevent Card payments from failing. If you have insufficient funds to complete a Card transaction involving 1 of the 10 currencies listed below, we will use the available funds in your Home Currency.
The 10 currencies are: AUD, CAD, CHF, EUR, GBP, HKD, JPY, NZD, SGD, and USD.
We will first check if sufficient funds are available in your transaction currency's balance in your Wallet. If not, we will check whether your home currency's balance can cover the entire transaction amount. If it can, we will deduct the transaction amount from your home currency balance at the prevailing FX rate plus an auto-conversion fee.
Additional notes: The above fees (as applicable) will be deducted from your Wallet on a monthly basis. In the event that a Cardholder is not active for a full calendar month (e.g. becomes active or cancelled mid-month) the fees deducted will be pro-rated based on the total number of days in that calendar month for which the Cardholder was active e.g., if a customer has had one active Employee Cardholder for 12 days in July, they would be charged £5 X 12 / 31)
If you have any questions about the fees deducted from your Airwallex Wallet, please contact us and we can help clarify any questions. For more information on billing, please see our FAQs.
Online Payments Fee Schedule
The following pricing is quoted on a blended pricing basis for Cards and Local Payment Methods. The general fees specified, except for the Foreign Currency Settlement Fee, are applicable to both the acceptance of Cards and Local Payment Methods. All fees set out in this schedule are VAT exclusive, unless otherwise indicated. For interchange++ pricing, please reach out to our sales team.
Defined terms in this Fee Schedule have the meaning given to them in Airwallex’s Online Payment Terms, which can be found here: https://www.airwallex.com/uk/terms.
1. General Fees
Description | Airwallex Fee | Charging Method |
---|---|---|
Gateway Fee (incl. fraud & 3DS) | GBP 0.20 | per attempted or actual Transaction |
Foreign Currency Settlement Fee* | 0.50%** | per settlement of a non-GBP Transaction in the same non-GBP currency |
Foreign Currency Settlement Fee* [Pricing applies to new online payments customers, who’ve had their payments application approved on or after 8 November 2023 and existing online payments customers from 11 February 2024 onwards] | 1.00% | per settlement of a non-GBP Transaction in the same non-GBP currency |
FX Conversion Fee* | 2.00% | per conversion of a Transaction currency into the Settlement Currency |
Refund Fee^ | GBP 0.20 | per Refund request |
Chargeback Fee^ | GBP 15 | per Chargeback request |
* The Foreign Currency Settlement Fee is not applicable to Transactions made by Local Payment Methods. The Foreign Currency Settlement Fee and the FX Conversion Fee are separate fees. Depending on the specific foreign currencies involved in a Transaction, only one of these would be charged at once.
** Will apply to select customers as agreed in writing with Airwallex
^ These fees exclude any additional fees or charges imposed by a Network. Such fees and charges will be passed onto you by Airwallex.
2. Pre-chargeback Service Fees
Visa rapid-dispute-resolution (RDR) Service Fee
Description | Airwallex Fee | Charging Method |
---|---|---|
Tier 1 business industry [1] | GBP 5.00 | per RDR case |
Tier 2 business industry [1] | GBP 17.00 | per RDR case |
Tier 3 business industry [1] | GBP 29.00 | per RDR case |
[1] The business industry tier is determined by the Merchant Category Code (MCC) assigned to you by Airwallex: |
- Tier 1 MCCs:
- All MCCs not referenced in Tiers 2 or 3
- Tier 2 MCCs:
- 5045 (Computers and Computer Peripheral Equipment and Software)
- 5399 (Misc General Merchandise)
- 5499 (Misc Food Stores - Convenience Stores and Specialty Markets)
- 5734 (Computer Software Stores)
- 5735 (Record Stores)
- 5815 (Digital Goods Books/Movies/Music)
- 5817 (Digital Goods App – Excludes Games)
- 5818 (Large Digital Goods Merchant)
- 5964 (Direct Marketing - Catalog)
- 5968 (Direct Marketing - Subscription)
- 5969 (Direct Marketing - Other)
- 5999 (Miscellaneous Specialty Retail)
- 7299 (Miscellaneous Personal Services – not elsewhere classified)
- 7321 (Consumer Credit Reporting)
- 7399 (Business Services – Default)
- 8699 (Member Organizations – Default)
- 8999 (Professional Services – Default)
- Tier 3 MCCs:
- 4816 (Computer Network/Information Services)
- 5122 (Drugs, Drug Proprietaries, Druggist Sundries)
- 5816 (Digital Goods - Games)
- 5912 (Drug Stores, Pharmacies)
- 5962 (Direct Marketing - Travel Related Arrangement Services)
- 5966 (Direct Marketing – Outbound Telemarketing Merchants
- 5967 (Direct Marketing - Inbound Telemarketing Merchants
- 5993 (Cigar Stores and Stands)
- 6051 (Non-Financial Institutions - Foreign Currency, Non-Fiat Currency, Money Orders, Travelers Cheques and Debt Repayment)
- 7273 (Dating and Escort Services)
- 7995 (Betting, including Lottery Tickets,Casino Gaming Chips, Off- Track Betting,and Wagers at Race Tracks)
Mastercard Collaboration Service Fee
Description | Standard Fee (GBP) | Charging Method |
---|---|---|
Tier 1 business industry [1] | £10.00 | per accepted Collaboration case |
Tier 2 business industry [1] | £20.00 | per accepted Collaboration case |
Notes: [1] The business industry tier is determined by the Merchant Category Code (MCC) assigned to you by Airwallex:
- Tier 1 MCCs:
- All MCCs not referenced in Tier 2
- Tier 2 MCCs:
- 4816 (Computer Network/Information Services)
- 5122 (Drugs, Drug Proprietaries, Druggist Sundries)
- 5912 (Drug Stores, Pharmacies)
- 5962 (Direct Marketing: Travel-Related Arrangement Services)
- 5964 (Direct Marketing - Catalog)
- 5966 (Direct Marketing - Outbound Telemarketing Merchants)
- 5967 (Direct Marketing - Inbound Telemarketing Merchants)
- 5968 (Direct Marketing - Subscription)
- 5969 (Direct Marketing - Other)
- 5993 (Cigar Stores and Stands)
- 7273 (Dating and Escort Services)
- 7995 (Betting, including Lottery Tickets, Casino Gaming Chips, Off- Track Betting, and Wagers at Race Tracks)
3. Payment Method Fees (Blended)
Description | Airwallex Fee | Charging Method |
---|---|---|
UK Cards - Visa and Mastercard | 1.30% | per Transaction |
EEA Cards - Visa and Mastercard | 1.80%** | per Transaction |
International Cards - Visa, Mastercard and UnionPay | 2.90%** | per Transaction |
EEA Cards - Visa and Mastercard [Pricing applies to new online payments customers, who’ve had their payments application approved on or after 8 November 2023 and existing online payments customers from 11 February 2024 onwards] | 2.40% | per Transaction |
International Cards - Visa, Mastercard and UnionPay [Pricing applies to new online payments customers, who’ve had their payments application approved on or after 8 November 2023 and existing online payments customers from 11 February 2024 onwards] | 3.15% | per Transaction |
** Will apply to select customers as agreed in writing with Airwallex
4. Local Payment Methods (Blended)
Description | Airwallex Fee | Charging Method |
---|---|---|
WeChat Pay | 2.00% | per Transaction |
Other payment methods: Refer to: https://www.airwallex.com/uk/online-payments-capability |
Some of these fees may appear as one combined fee on your invoice. For example, an International Card transaction may appear as one fee that combines the Payment Method Fee and Foreign Currency Settlement Fee in the same line item. If you have any questions about the fees on your invoice, please contact us and we can help clarify any questions.
5. Subscription Management (API only)
Description | Standard Fee | Charging Method |
---|---|---|
Collect recurring subscription payments from your customers | 0.40% | per successful transaction |