Last updated: 8 April 2025

Welcome and thank you for using Airwallex!

Our services consist of the “Airwallex Services” which are payment and other services provided to you under the “Airwallex Agreements”, as available on our website (www.airwallex.com) under ‘Terms & policies’.

Where we provide Airwallex Services to you via a third party “Platform Provider”, we additionally provide “Connected Account Services”, which facilitate your separate relationship with the Platform Provider by providing it with certain permissions over your account. These services are distinct from the “Platform Services” which are provided to you by the Platform Provider in accordance with a “Platform Agreement”, to which Airwallex is not a party. In such cases, these “Connected Account Terms” govern the use of our services by you and your Platform Provider. 

Together with the Airwallex Agreements, these Connected Account Terms form a legal agreement (known as the “Connected Account Agreement”) between the Airwallex entity relevant to your location (“Airwallex”, “our” and “we”) and you or the entity you represent (“you” and “your”). You would have been provided with access to the relevant Connected Account Agreement through your Platform Provider during the sign-up process to become an Airwallex customer (alternatively, you may request access from either your Platform Provider or from us). You should read your Connected Account Agreement (including the Airwallex Agreements) which contains important terms, including in relation to limitation of liability, indemnities, warranties, confidentiality obligations, and governing law. Capitalized terms not defined here, have the meanings given to them in the applicable Airwallex Agreements. To the extent there is a conflict between the Airwallex Agreements and the Connected Account Terms, these Connected Account Terms will prevail. 

1. TERM AND TERMINATION

1.1. These Connected Account Terms apply once: (a) you have entered into a separate agreement with a Platform Provider; (b) the Platform Provider has completed its onboarding of you; (c) Airwallex has created an account for you; and (d) the Platform Provider has connected your account to its own account. 

1.2. These Connected Account Terms continue until either the Platform Agreement or the Connected Account Agreement is terminated in accordance with their terms. If you terminate the Platform Agreement, you must provide us with notice of this.

1.3. By continuing to use the Connected Account Services, you acknowledge and agree that you have accepted and agreed to the Connected Account Agreement, including any amendments.

2. CONNECTED ACCOUNT SERVICES

2.1. The Connected Account Services consist of us performing services that will:

(a) enable us to credit funds received for your benefit to a virtual wallet (“Wallet”); and

(b) allow us to accept instructions from the Platform Provider to deduct fees or other amounts from your Wallet, where they are payable by you under the Platform Agreement.

2.2. You instruct us to: 

(a) share any data we collect relating to you and your account with the Platform Provider as necessary for us to provide you with Connected Account Services and/or for the Platform Provider to provide you with Platform Services; and

(b) process your data in accordance with our Global Privacy Policy.

2.3. You agree that the Platform Provider will be appointed as an authorised user of your account with the authority to:

(a) view information in, or related to, your account; 

(b) perform actions on your behalf;

(c) initiate transactions on your behalf; and

(d) provide information to us on your behalf.

2.4. Airwallex’s Wallet (provided pursuant to the Airwallex Agreements) enables holding, sending and receiving electronic funds. The specific types of transactions that you will be able to undertake via your Wallet will depend on your location, our agreement with the Platform Provider, and Applicable Law. For example, you may be able to convert between currencies, pay out funds to your own bank account, pay out funds to third parties, and/or spend funds via a linked card. The functionality that Airwallex offers in regard to your Wallet will be made clear within the product. 

2.5. You acknowledge and agree that:

(a) while you may be able to request additional functionality for your Wallet, the functionality made available to you is at Airwallex’s sole discretion, and is subject to change;

(b) you have authorized the Platform Provider to provide instructions to us as regards funds due to, or payable by, you relating to your use of the Platform Provider’s services;

(c) we have no obligation to notify you that we have received instructions from the Platform Provider, nor to confirm or verify such instructions with you, and we may rely completely on such instructions; and

(d) where you use the Payment Processing Service, payments made to you according to the Platform Provider’s instructions satisfy Airwallex’s obligation to make full and final payment to you, and release our obligation under the Airwallex Agreements to pay you Net Settlement Amounts.

3. YOUR RESPONSIBILITIES, REPRESENTATIONS AND WARRANTIES

3.1. You must promptly provide us with any information (including, without limitation, customer due diligence information) that we may reasonably require from you from time to time so that we can perform the Connected Account Services and comply with our obligations under Applicable Law.

3.2. You represent and warrant that the information you provide us with is accurate, complete and up-to-date. 

3.3. You agree that we may suspend or terminate the Connected Account Services immediately if you fail to provide us with the information we request from you within two business days.

4. FEES

4.1. Airwallex’s standard fees for Airwallex Services are set out in our Fee Schedule, as available on our website (www.airwallex.com) under ‘Terms & policies’; but we may have agreed with a Platform Provider that your fees will be different from those standard fees. Airwallex’s fees are subject to change at Airwallex’s sole discretion. Airwallex charges fees in one of two ways:

(a) If fees are payable by you to Airwallex for your use of the Airwallex Services or Connected Account Services, they will either be disclosed to you within the product or in a Fee Schedule that is specific to your Platform Provider. Airwallex may rebate a proportion of the fees it charges you to the Platform Provider for its role in making Airwallex Services available to you.

(b) Alternatively, Airwallex’s fees may be charged to your Platform Provider. Your Platform Provider may either absorb these fees or charge you a consolidated fee for Platform Services, Airwallex Services and Connected Account Services. We do not control, and are not responsible for, fees charged by a Platform Provider. In the event of any queries about these fees, you must contact your Platform Provider. 

4.2. Airwallex may deduct from your Wallet both our fees and (at the request of the Platform Provider) the Platform Provider’s fees.

5. SHARING OF DATA

5.1. In accordance with our Global Privacy Policy, you acknowledge and agree that we and the Platform Provider may share your data between us, including personal information and transactional data. The purposes for such data sharing are outlined in the Global Privacy Policy. 

5.2. Both Airwallex and Platform Provider are independent controllers of your data, and Airwallex is not liable to you on account of the way in which Platform Provider may process your data.

6. RELATIONSHIP TO PLATFORM PROVIDER AND LIMITATION OF LIABILITY

6.1. You acknowledge that Airwallex is not responsible for, and has no liability in relation to:

(a) any Platform Provider’s acts or omissions in providing services to you or your customers;

(b) your obligations to your customers or Platform Provider in relation to any goods or services you sell;

(c) your obligations to your customers to provide customer service, notify and handle refunds or consumer complaints; or

(d) your obligations to comply with Applicable Law, including to provide receipts, register your legal entity, report transactions or account for taxation.

6.2. In the event of a complaint or dispute between you and the Platform Provider, you must resolve the dispute directly with the Platform Provider in accordance with your Platform Agreement.

6.3. Notwithstanding section 6.2, if you use Airwallex’s Payment Processing Service, you are always financially liable to Airwallex for the full amount of all disputes (including chargebacks), refunds, and fines that arise from your use of the services, regardless of whether you have agreed to share this liability with the Platform Provider.

6.4. This section 6 is in addition to, and does not limit, the provisions of the Airwallex Agreements that disclaim or limit Airwallex’s liability.