2024 旅游行业最新支付趋势
Airwallex和Skift 调查了来自全球 7 个市场的 473 名高管，了解塑造旅游业的最新支付趋势和技术，深入探讨影响旅游企业利润和阻碍增长的支付处理和财务运营挑战。受访的101位中国内地旅游企业高管中：
- ✈️ 超过70%的受访者认为低效的支付系统正在侵蚀企业的盈利能力；
- 🚆 将近80%的受访者担忧复杂的财务信息和数据降低企业财务运营效率；
- 🚢 超过90%的受访者表示将在未来12个月内升级他们的财务支付系统；
提升财务运营效率
减少管理多币种资金流的时间, 高效处理复杂的跨境收付款
开辟新的收入来源
通过虚拟卡和交换费（interchange fee），将供应商付款转化为收入
轻松拓展新市场
您的用户能够自由选择他们偏好的币种和支付方式
优化并降低外汇风险
在无需外汇兑换的情况下进行多币种交易，并在需要时获得优惠汇率
全球支付和金融运营服务
旅行社 & 订票网站
轻松收取全球旅客多币种付款，便捷支付供应商费用，高效获取佣金收益。
本地旅行社和目的地管理公司
向全球各地的当地旅游合作伙伴付款，并支持客户使用他们偏好的币种向您支付费用。
公司差旅
为全球客户简化酒店、机票和其他差旅支出，并提供品牌企业T&E卡。
酒店 & 航旅
支持多种货币和本地支付方式，构建国际化的在线用户支付体验。
向旅游产品供应商付款
快速便捷的供应商付款解决方案
Manage card statuses in real time
仅用一个API，跨多个地区发行虚拟卡，直接从多币种账户余额中进行资金划拨，以节省外汇成本。
一个平台轻松搞定全球供应商银行转账付款
对于不接受银行卡的供应商，您可以通过转账方式付款，免去传统银行转账的高昂费用和繁琐流程，省时省力。
降低向供应商付款时的欺诈风险
自定义卡片额度、有效期和商户类别，有效防范欺诈风险，保障资金安全。
Run financial operations efficiently
Significantly reduce time spent on trip management and payment reconciliation time with our single-use card solution.
Earn new lines of revenue
Turn supplier payments into revenue via card cashback
Optimize and reduce FX risk
Operate in multiple currencies without having to convert funds and access leading rates when you need to
Grow into new markets with ease
Enable customers to book their preferred currencies and payment methods
Global payments and financial operations for:
Tour Operators & Destination Management Companies
Pay on-the-ground travel partners across the world and collect your fees in your client’s preferred currencies.
Travel Agencies & Booking Sites
Receive multi-currency payments from international travellers while paying out to global suppliers and collecting commissions.
Corporate Travel
Streamline B2B payments for hotels, flights, and other travel spend for your clients globally and offer a branded corporate T&E card.
Hotels & Airlines
Create a globally-optimized online checkout experience in multiple currencies and with local payment methods.
The all-in-one travel payment solution, from customer bookings to supplier payments
Enable a globally optimized experience to accept payments from travelers while gaining speed and accuracy when paying hotels, tour operators, and hosts around the world. Manage your entire business from the Airwallex app or scale your financial operations via API.
60+
countries supported with local accounts
120+
countries to which you can make local transfers
180+
countries from which you can accept payments globally
global payments processed annually
PAY TRAVEL SUPPLIERS
Pay global travel suppliers fast and efficiently
Pay via virtual cards for better trip management and cashback rewards
Issue single-use virtual cards to pay for a specific trip or supplier, significantly simplifying your trip management. Plus, earn cashback on all your bookings.
Pay your global supplier base via bank transfer from one platform
For suppliers that don’t accept cards, send transfers without the cost and hassle of traditional, fragmented banking.
Reduce risk of fraud when paying suppliers
Set specific card limits, expiry dates, and MCC controls to reduce fraud and ensure funds are used appropriately.
ACCEPT PAYMENTS
Boost bookings with a globally optimized payment experience
Price in your customers’ preferred currencies
Attract more international travellers with automatic multi-currency processing and over 160 local payment methods.
Leverage no-code to start accepting payments quickly
Embed no-code payment links for customers to book their trip, connect Airwallex with your eCommerce platform, or build fully customizable checkouts via API.
Get paid via bank transfer and avoid unnecessary FX conversion
Open Global Accounts to collect funds in 20+ currencies without having to later convert to your home currency.
Enable travel marketplace transactions
Collect payments from customers and payout to hosts, airlines, and hotels globally after deducting your platform fees.
MANAGE SPEND
Manage employee spend and accounts payable globally
Issue corporate and employee cards
Issue multi-currency cards to staff located in each of your markets for T&E or for business expenses such as ad spend.
Make expense reports a breeze for employees and finance teams
Enable staff to upload receipts on the go and approve and track all card or reimbursement expenses from one dashboard.
Track, approve, and pay invoices globally
Enable finance teams to upload invoices, send for approval, pay in multiple currencies, and reconcile with your accounting stack.
TRAVEL CASE STUDIES
Authentic Vacations simplifies and streamlines their funds management across multiple currencies
The Challenge
Authentic Vacations faced a challenge. Although the travel agency provides a smooth, seamless and premium customer experience - behind the scenes, the supplier payment processes were complex and eating into their profit margins. With suppliers like hotels, car hire, tour and experience providers all based in Europe, they had to pay suppliers by card in currencies other than their home currency, which resulted in high cross border fees. To further add to the complexity, many suppliers require advance payment by card in Euros or GBP. Authentic Vacation’s payment processes were manual and fragmented. To prevent disruptions for their customers and suppliers, they needed a solution that cut cross-border payment costs, reduced FX fees and made the entire business transaction process seamless and as smooth as their front end customer experience.
The Solution
And that’s when Authentic Vacations found Airwallex. Speaking with Authentic Vacations CEO Simon Russell, he said that the Airwallex solution has “significantly simplified the process of using our USD client receipts to pay our suppliers outside of the US at a much lower rate than our previous providers." By using Airwallex’s local payment rails to replace their global bank, they were able to remove the staggering 2 - 5 day transfer time and now can send USD to NZD in just a few hours. The administrative headaches have gone and have been replaced with significant cost savings, more streamlined management of funds between different currencies and a direct link to Netsuite for accounting. The Authentic Vacations payment processes are now well-oiled and frictionless for everyone — customers, suppliers, and internal finance teams.
WeSki boosted its bottom line through efficient payment infrastructure
The Challenge
The online platform is disrupting the ski travel industry with its online platform that allows skiers and snowboarders to discover, plan and book personalized ski holidays. The business faced challenges with efficiently collecting payments in multiple currencies from customers around the world. It was also getting complicated for them to handle payments to their ever-growing network of suppliers across various payment methods and terms. Their reliance on traditional banking solutions to manage international payments was proving to be costly and complex.
The Solution
Partnering with Airwallex has enabled WeSki to optimize multiple elements of their financial infrastructure using a single platform. WeSki now easily accepts funds from Braintree, a PayPal service, using Airwallex Global Accounts which allows them to efficiently manage multiple currencies and enjoy lower transaction costs. Airwallex also enables them to make fast, cost-effective international transfers at market-leading rates. Using virtual company cards, WeSki can now pay suppliers in minutes, directly from their held balances, while eliminating unnecessary FX conversion fees and surprise foreign transaction fees. By partnering with Airwallex, WeSki has been able to improve scalability, reduce operational costs and consequently boost their margins.
Navan streamlines global reimbursements
The Challenge
Navan delivers one of the first enterprise technologies utilizing the cloud, mobile, and AI to balance business needs with today's modern standards. Their corporate travel and expense solution allows users to easily book, view, and manage business travel and expenses. For Navan’s reimbursement offering, they needed a global partner who could help them manage and accelerate their global payouts to their customers’ employees around the world.
The Solution
Through Airwallex’s Global Treasury solution, Navan has been able to efficiently manage employee reimbursements at scale for its multinational customers. Through a single API integration, they’ve streamlined local top-ups, managed FX risk, and used local payment rails to quickly and cost-effectively disburse reimbursements around the world.
How Camplify collects customer payments online
The Challenge
Camplify is Australia's largest and fastest-growing campervan, motorhome, and caravan sharing company. The business has been rapidly growing, helping thousands of van owners around the world share their vans with others. Camplify was looking for a new card acquirer to support their business in Australia and Europe.
The Solution
With Airwallex's Payments for Platforms solution, Camplify was able to develop an integrated payments offering that included Card Acquiring and Payouts. Additional benefits included pricing transparency, an integrated multi-currency card solution, and rapid integration. Camplify is continuing to expand their business globally, automate their payment solutions, and save on payment related costs.
Travel Expert improves profitability with a one-stop payment solution
The Challenge
The travel conglomerate realised that having to visit branches in person to book holiday packages was dissuading their younger customers. The business also faced friction while settling payments with global suppliers and vendors. Multiple departments were sharing a single corporate card which made it difficult to reconcile payments and compromised financial integrity. Lastly, the business was seeking a way to settle international transactions while avoiding hefty transaction fees and expensive FX rates imposed by traditional banks.
The Solution
By integrating an online payment processing capability, Travel Expert now offers a fast and secure checkout experience in more than 25 countries. With Airwallex’s Borderless Cards, Travel Expert’s finance team can easily create multi-currency virtual company cards for different departments. Being able to track all card activities and set transaction limits and controls from a single dashboard has helped the company reduce time spent on reconciling supplier payments and improve productivity. Airwallex also gives them access to market-leading FX rates and does not charge any international transaction fees resulting in significant savings for the company.
INTEGRATIONS
Integrate with the systems you use
Save time with automatic reconciliation
Automatically sync booking data and supplier payments with your accounting software to speed up reconciliation.
Connect with payment orchestrators
Integrate Airwallex with your payment orchestrator to unify payment processing across your travel business.
2024 RESEARCH REPORT
2024 State of Payments in the Travel Industry
Learn about the latest payment trends and technology shaping the travel industry. Dive into the payment processing and financial operations challenges that are impacting travel businesses’ bottom line and stifling growth. Learn from travel industry peers about how they are modernising their financial infrastructure to help fuel their global ambitions.
For this report, Skift and Airwallex surveyed 473 executives based in 7 markets around the world, primarily from small- to mid-sized travel companies.
EMBEDDED FINANCE FOR TRAVEL COMPANIES
Strengthen relationships with your travel suppliers
Support your suppliers and earn new lines of revenue by offering tailored financial services within your travel platform, including treasury, multi-currency wallets, and FX capabilities.
Ready to get started?
Open a business account today or talk to our team to design the right solution for your travel business.