RESEARCH REPORT
Discover the trends fueling cross-border eCommerce success
Airwallex surveyed over 3,000 consumers and interviewed leading merchants across Australia, Hong Kong, China, Singapore, the UK and the US with the support of consulting firm Edgar, Dunn & Company in January 2024 to learn how businesses can drive global eCommerce growth.
IN THIS REPORT
Cross-border eCommerce is a multi-trillion dollar opportunity for merchants
54% of consumers expect to buy more from overseas merchants in 2024
Find out how your business can capitalise on this demand to drive global success.
61% of consumers see overseas merchants as trustworthy
Consumer confidence in overseas merchants is growing. Discover the strategies leading eCommerce merchants use to improve consumer trust.
77% of consumers are likely to abandon their cart if preferred payment methods are unavailable
With global payment preferences shifting rapidly, learn how to leverage modern payments technology to improve checkout success rates.
HOW AIRWALLEX CAN HELP
How leading eCommerce companies scale globally
Airwallex is a payments and financial platform designed for global businesses.
Optimise your checkout for global success
Collect one time or recurring payments from customers in 180+ countries. Boost checkout rates by pricing in local currencies and allowing customers to pay with over 160+ payment methods. Easily integrate Airwallex with your website or embed Payment Links into social media and other channels - no website or coding needed.
Reduce fraud and boost payment acceptance rates
Automatically identify suspicious transactions and reduce disputes with our built-in fraud detection engine and dispute management system. Leverage 3D Secure to authenticate shoppers prior to authorizing card transactions and stay compliant with regional requirements.
Operate in multiple currencies
Open Global Accounts that come with local bank details in 20+ currencies. Collect payments, transfer funds, and pay bills whilst avoiding costly currency conversions. Use Airwallex multi-currency cards, high-speed transfers, and interbank FX rates to manage global fund flows efficiently and cost-effectively.
Trusted by 100,000+ businesses
"Airwallex nous a permis de réaliser les choses dix fois plus rapidement qu'auparavant. Cela signifie que nous pourrions consacrer plus de temps à notre marque, à notre site web et à l'expérience client. C'est ce qui nous a aidés à croître autant en si peu de temps."
"Ces petits pourcentages ici et là s'accumulent avec le temps et ont un véritable impact sur le résultat net. Quand je vois que les taux sont bons, je convertis mes AUD en USD, sachant que j'ai économisé de l'argent que je peux réinvestir dans l'entreprise à long terme."
"C'est fou de voir ce genre de technologies... c'est juste une de ces idées où vous vous dites, pourquoi cela n'a-t-il pas été inventé avant?"
"I’m so thankful that Airwallex exists! In Hong Kong, it's so hard to find financial service providers that are friendly to small businesses. Airwallex allows me to exchange currencies at really great rates, and the interface is very modern and easy to use compared to my bank. We save so much money with Airwallex! In just a few months, we've already saved more than HK$78,000 in unnecessary fees!"
“Before Airwallex, we had no idea when our payments were going to reach our suppliers. Using Airwallex instead of traditional banks has increased the speed of our overseas transfers and optimised our cashflow significantly. We've also saved up to 99% of our TT and FX fees.”
“Having Airwallex as our global trusted partner means we can spend less time on the phone to the bank, and more time instead focusing on growing our business both domestically and internationally.”
