Install the Airwallex Klarna Payments App
Improve your conversion rates and average order value, by allowing your customers globally to pay with Klarna Slice It, Klarna Pay Now, and Klarna Pay Later in just one click!
Follow these steps to install the Airwallex Klarna Payments app to start offering your shoppers payments via Klarna including Klarna Slice It, Klarna Pay Now, and Klarna Pay Later in just one click!
For more details on features and available currency support please refer to our Klarna Docs
Getting Started
Submit your KYB (Know Your Business) information to Airwallex using Airwallex > Payments, and enable Klarna
Install the Airwallex Klarna Payments app based on the guide below
Installation and Configuration
Please ensure that you have Klarna activated on your Airwallex account that you have linked to your Shopline app before allowing your shoppers to checkout
- Go to your Shopline admin page and click "Set up payment methods" from the "Set up Payments" in the hero banner or click Settings>Payments
- Click Add other payment methods and select Airwallex Klarna Payments
- Click Manage. You will be redirected to set up your Airwallex account before receiving payments
Log in to your Airwallex account and select an account that you want to connect to your Shopline store, and click Connect. You will be redirected back to your Shopline settings after connecting. Note: Please ensure you have Klarna as a payment method enabled and activated for the account you are connecting to
Ensure that customer contact information is set to "The customer must provide an email at checkout"(This is as Klarna requires an email address for all transactions) This means that any transactions made with phone number only will fail
- You can do this from your Shopline Admin > Settings > Checkout Settings
- Select The customer must provide an email at checkout under Customer contact information
Click Activate to activate the application
Your store is now ready to accept payments!
- To help more of your shoppers check out with Klarna, ensure you have currency switching turned on. You can check this from the Airwallex Webapp Airwallex > Payments > Settings
Shopper Experience
Overview
With Klarna, the shopper can choose to:
- Pay now: Pay the whole amount instantly by card, direct debit, or other funding sources.
- Pay later: Pay after the goods have been delivered, e.g., in 30 days.
- Pay in parts: Pay in several (3 or 4) installments over time.
For more details you can check out our Klarna Docs
Experience Walk-through
When a customer visits your online store, they will be able to see a row under Payment in the checkout page named Klarna
Possible Scenarios
There are three possible scenarios that a shopper can experience when using Klarna as a payment method.
Desktop:
Mobile:
Scenario 1
Scenario: Shopper is using eligible currency and billing country. For the eligible countries and currencies please refer to our Klarna Docs
Shopper Experience:
Shoppers will be brought to Klarna directly where they can select their preferred way to pay before order confirmation. A sample flow is shown below
Scenario 2
Scenario: Shopper is using an eligible billing country but the store currency is NOT eligible. For the eligible countries and currencies please refer to our Klarna Docs
Shopper Experience:
Shoppers will be brought to a page where they will be shown the currency they will pay in and the rate that was used for conversion. This is to provide transparency to the shopper
Scenario 3
Scenario: Shopper is NOT using either eligible currency and billing country. For the eligible countries and currencies please refer to our Klarna Docs
Shopper Experience:
Shoppers will be brought to a page where the reason why they are unable to check out. The flow is shown below
